KYC FREEZING OF ACCOUNT

Without making contact my business account for a Trust was freeze. I send the required information to the freeze e-mail account on Friday 19 June 2015 indicating the urgency as rent need to be paid into the account and expenditures like levies and municipal accounts have to be paid. I am currently traveling overseas and can not be reached by mobile. Up to today 28 June the account has not been re-activated. I think this is totally unacceptable and irresponsible from FNB.