1 reviews | Active since Aug 2010
KYC faulure again.... thanks for nothing FNB
I also just had FNB cancel my second credit car for my wife after sending them the KYC details 3 weeks ago. I work in africa and my wife is alone in SA and now can not use her ccard. Thanks very muthc for suporting you customer of 20 YEARS in sutch a facion. This has been my second bad expierience in 2 years and I think its time to change , I would suggest anyone to consider twice before using them. Still now I have no working card and my wife is sitting in FNB bank to try sort it out (after I tried for 20 minutes over a internationall call sort it out only to be put on hold.....) you can trace the call and see for yourself.....
Dear Mr Roburt Arnoldi,
Reference number: 179302
We refer to our recent communication regarding the required documents for your additional credit cardholder/s. Please note that we still have not received the document/s and subsequently, have temporarily suspended your additional card/s.
This is what I got !!!!!
Good day Roburt,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Roburt,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)