KYC email documents for worse service ever

After repeatedly sending you the required docs for my wifes id etc you still with ref send me an email that you suspending her card.. how pathetic is that. Then when calling in to try and resolve the agent tells me know he is not even able to get through to you neither. Besides after you keep reminding us on internet banking about email security issues you choose this method of retrieving info. honestly a call and then some identification would be in order perhaps a face to face or something.

Please see emails with attachements of id and docs sent to your ********** email address with ref to ********** 0 from me Tue, Apr 25, 2017 at 11:21 AM Fri, Oct 20, 2017 at 8:52 AM Fri, Nov 3, 2017 at 9:22 AM Fri, Nov 3, 2017 at 10:47 AM Mon, Nov 6, 2017 at 8:31 AM I cant re iterate what a pathetic service this is. I hope you resolve quick.