KYC Department (Nelly Nkoane)

I received a message from the FNB KYC department to contact them in order for the bank to have my correct details or else my account will be frozen. I phoned the number provided on the message and I got through to Nelly Nkoane who asked me to send all my FICA document to her personal address which I did on the 10th March. I checked on my FNB and I realized they still have my old physical address. I send a follow up email with no reply , I phoned the number again numerous times, the consultant will answer the phone without even introducing their names. They then hang up, or immediately transfer me back to the queue . I have phoned 3 times and I would like you to trace all my calls and the consultant who has been hanging up and transferring me back to the queue because client's cannot be treated like that . It is appalling. I hope my accounts will not be frozen due to your *********** consultants.