Kulula Refund Request Taking Forever
I have been trying to claim a refund for my Kulula flight since 14 June with zero progress. No one at FNB is able to help me. I've tried the Secure App chat, I've tried my branch and I've tried emailing FNB directly with zero assistance at all.
This is not how you treat a customer.
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Replies (1)'s updateReviewer Update
19 Jul 2022, 20:15Hi FNB,
I still haven't received any feedback whatsoever only an email saying I'd be assisted.
This is the email I received on the 13th of July with zero communication since then
Dear Valued Customer
FNB High Priority Complaint reference ********* has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
What is going on and why is no one able to assist me???
I still haven't received any feedback whatsoever only an email saying I'd be assisted.
This is the email I received on the 13th of July with zero communication since then
Dear Valued Customer
FNB High Priority Complaint reference ********* has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
What is going on and why is no one able to assist me???
's update19 Jul 2022, 20:15
Reviewer Update
Hi FNB,
I still haven't received any feedback whatsoever only an email saying I'd be assisted.
This is the email I received on the 13th of July with zero communication since then
Dear Valued Customer
FNB High Priority Complaint reference ********* has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
What is going on and why is no one able to assist me???
I still haven't received any feedback whatsoever only an email saying I'd be assisted.
This is the email I received on the 13th of July with zero communication since then
Dear Valued Customer
FNB High Priority Complaint reference ********* has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
What is going on and why is no one able to assist me???