Kulula Flights- Bad service.

I was informed by FNB that I could claim a charge back on my credit card for Kulula flights that were purchased. I submitted the dispute form and waited for 7 to 10 working days. I received no feedback. I tried following up telephonically but was informed that they will only provide feedback via email. None of my emails have been rep**** to. I was then contacted by a consultant who informed me that it would take 30 days for the charge back. I have not received any feedback or confirmation that the charge back request has been received and submitted.

I only managed to get to this point after numerous calls and secure chats with the bankers, none of them not knowing what to do in the situation. Only one consultant informed that the dispute form needed to be submitted.