RG
Reinhard G

1 reviews | Active since Mar 2009

01 Dec 2017, 09:52

Kulula Credit Card

Hi,

I requested a pin reset on my card last week Friday (24th Nov) and was told that someone will contact me within 3 working days. For some unknown reason the call center cannot assist with this. Can someone please get back to me to help resolve this issue.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2017, 16:08
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one