JC
Jessica C

1 reviews | Active since Mar 2009

09 Apr 2015, 11:42

Kulula Credit Application - ***

Hi,<br> <br> On 2nd March 2015, I app**** online for a Kulula Credit Card. I submitted docs on 2nd March. On 10th March, I re-submitted docs as I received an sms asking for it as it wasn't received. On 17th March - I received another sms and submitted docs again. On 18th March I sent a complaint to [Email Removed] - nothing was done. <br> On 24th March - I sent docs and instruction that this is for Kulula and not FNB. At this point I was still receiving smses asking for docs. On 26th March, I submitted docs again and called and spoke to Brandeleen. She asked me to submit docs to [Email Removed] which I did. She also said it was going to be escalated. On 1st April, when I had no feedback, I re-submitted docs. On 9th April, I still hadn't received feedback, so I called again and spoke to Rookshana who informed me the docs were received on 2nd April and will take another 4 to 5 days to process. I DO NOT TRUST THAT WILL HAPPEN hence I am now reaching out to Hello Peter. <br> <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2015, 12:25
Official
Hello jessy1,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 663860.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)