Kudos to FNB...!!

Dear FNB

I have been banking with FNB for about 10 years now and with another bank for about 12 years now. So on Saturday (20 January 2018) I went to a branch of this bank to replace an expired card. Strike #1 against this was when I was told in an email that I need to so into the branch to replace the expired card. Strike #2 was when I got to the bank and stood in line for almost 2 hours. Strike #3 was when one of the consultants had an attitude and acted as if the clients are a bother (this may not have been their intention but it definitely came across that way).

My experience with FNB has been great. First, FNB delivered my cards to me. Second, the longest I stood in a line in FNB was 20 minutes and that was only because a client in front of the line was throwing a tantrum. Third, we are all human who have bad days at time but no one at FNB (at least in the last few years) have taken out their bad day on their clients.

So thank you FNB for the great service!!! Or should I say thank you Bank X for reminding me to keep my banking activities as high as possible with FNB and as low as is with Bank X!!!