Kudos to Eugene the Ops Manager at FNB Sandton

recently had a problem at FNB Sandton City which I had a complaint on Hello Peter. Had made attempts to follow up on the complaint with FNB and was informed they were still investigating and the branch would revert bank to me. The responses I was getting from FNB customer care call centre were evident they had no idea what the complaint was all about and were comfortable to pass the buck to the branch. I then phoned the branch directly wanting to speak to the branch manager who was fortunately unavailable and the call was taken by the Operations Manager ( Eugene Kuppusamy). I then explained the problem and the complaint to him all over because he had not heard about it. He was very understanding and confidently assured me it will be rectified same day. He told me the process which he was going to do and that he would revert back before 11am. Surely within an hour and before 11am he phoned with feedback that showed he had looked into the query and had a resolution. Just speaking to him showed that he has good knowledge of his role and has good customer care. Its encouraging to speak to someone knowledgeable and confident. I had spoken to 5 other people prior to speaking to him who were not even sure what they were talking about. Its very disturbing. Thanks to FNB for employing people like him who can save a customer within minutes because they know what they are doing. Prior to talking to him I have vowed never again to use that branch.