Kolonnade Service Once Again

I can't believe I'm here again! Kolonnade Malindi promised to get back to me about my fees. I even let her know I don't mind downgrading. I'm not sure if they treat me like this because they only see one salary I'm my Premier account whereas I told them I have a business and want to bring that salary over aswell but not until I understand the fees.

I really can't belive the service I get here. I've actually decided to go to Nedbank so please downgrade my account because clearly it's not worth it for such terrible service all the time