Kodwa what happened to FNB?

What happened to you FNB? What happened to "How can we help you" and actually make an effort to help us? How terrible is the service since Covid and all your workers working from home... We've all been affected by Covid but somehow FNB you stopped caring. It hard to get help on secure chats, they promised to call us back and never do. I app**** for petrol card and I have not had anyone calling me back, I sent email, Nothing! I requested on *** to add beneficiaries to funeral, Nothing! I'm really disappointed yazi. Niyasiphoxa kodwa shem. We going to start hiding our money under the mattresses uma kunje!