Knowledge Ngobeni and Malebone .... (poor customer service) Get your act right!

The service I have been getting from FNB call centre has been anything but a painful experience I'M SHOCKED TILL THIS DAY THIS IS HOW YOU TREAT YOUR CUSTOMERS, to an extent that the consultants do not understand the frustration of being on a call for over an hour without getting help after explaining what it is that I required from FNB on multiple occasions. I spoke to 6 agents literally 6 agents who failed to assist me, unfortunately not all were noted down, but the ones that stood out the most for me for poor services and were Knowledge Ngobeni(transferred me to the wrong department after pleading with her to get me transferred to the rightful department and provided me with incorrect numbers, thinking she'd understand my frustration which she clearly didn't and transferred to the card division and spoke to the awesomely rude Malebone) and Malebone(surname not given especially this agent who was utterly rude and transferred the call while I was still talking to her which I found very rude cutting me off while talking, wow) all I needed was to get my account off your calling list as I get 5-10 calls a day from FNB(which by the way rings for 3 times and the call drops just as i wanted to answer this is now harassing your customers) from your connect collections department to stop calling me as my account is up to date. Why am I still being called? That is all I wanted to find out but the treatment in return from those agents is unacceptable especially from Malebone she was very rude and not empathetic at all with your customers. Praises go to Queen Motloung(from card division) she managed to transfer the call to the right department and saved the day, very friendly and understood why I was frustrated to begin with, FNB be careful of who you employ, if your employees feel that they don't want to work for you and being rude to your customers(without you knowing) you will be in major trouble because of their ill treatment to your valuable customers. Do not tolerate such employees as there are many unemployed people who will appreciate the job and provide exceptional service to your customers no matter the nature of the call and I sincerely hope this get to your Q.A team and they listen to those calls. I'm happy to answer any questions that you may have and getting this matter resolved ones and for all.