KNOW YOUR CUSTOMER

On Thursday 12th February I was distressed to find that our company account had been placed on hold due to alleged none submission of KYC (know your customer) documents. This infuriated me because last year October I had submitted all the required documents to an attorney as I was instructed. I phoned the number on my cell phone and explained this to the consultant who answered. She told me that I could expect to receive a call the next day to inform me what documents were still outstanding. Midday Friday still no call, so I called back. Once again I was ensure somebody would return my call that afternoon. Still not receiving the call by Monday 16th I phoned the attorney, they said documents not received, thankfully I still had the initial email and resent all the documents to them again. On Friday 20th I physically went into my branch to provide them with all the documents, I spend 2 hours in total trying to solve my problem. The one call centre number given just rings and is never answered. The bank scanned and uploaded the documents directly to the KTC email, I did exactly the same thing over the weekend. Today Monday 23rd account still not open. Wages to pay - inefficient!