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Hi guys i have a problem of my phone sumsung A 12 ,i was starting using this phone for only one week den the following week the phone was giving me a problem so i return it back to Fnb to fix it. den the courier came and collect the phone.and i pay each and every month the phone took 3 weeks to came back for three weeks no having phone and m a business man how can i work without not having phone guys, but every month they want money okay its fine . i was continue paying so courier came to delivering my phone back the phone is not working again m trying to call them they don't answer my calls so guys please need your advice in an emergency because even now the phone is not working i want to return it back they don't answer my calls but moth end they want money for a thing that m not using it just imagine so m tired of this phone . symptoms for phone is Hang/Freeze problem menu slow touch screen doesn't work there service is very poor, i want to return the phone back so need your advice.