TM
Thuthuka M
1 reviews | Active since May 2012
21 Nov 2018, 13:01
Kindly update credit bereau on Temp Loan status
Dear Sir/Mam,
Apart from the unjustified debit order you remain a good institution which caters for the needs of people on the move such as I i.e. account linkages, efficiency, reliability, convenience banking including instantaneous lending facilities.
Today I request that you update credit bureau. I had a temporary loan taken on 30 April 2018 closed on 25 May 2018 with an amount of R10,080. Kindly communicate that the amount has been paid and settled.
Thanks
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FNB (First National Bank)'s replyOfficial
21 Nov 2018, 13:15Good day Thuthuka,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply21 Nov 2018, 13:15
Official
Good day Thuthuka,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)