Kindly unfreeze my account

I have recently opened a new FNB account and the experience has been quite irritating to be honest. I collected my card about a week or so ago and have made deposits into the account so as to ensure that it was active for use priorto having my salary deposited (thank goodness I havent done that yet)<br> <br> My account is now frozen because I currently dont have an ID as it was ******, I arrived at the branch with my passport as well as my proof of residence. The lady who was assisting me mentioned that they too use the new fingerprint technology thats linked to Home affairs. <br> <br> If this is the case why do I still need to provide you with an affidavit when you have seen my passport AND have verified my identity WITH home affairs with your new technology. Please unfreeze my account TODAY!!<br> <br> If not may as well close the account and stay unhappy with my current bank seemingly I will ALSO be unhappy with FNB too!!