KINDLY REQUESTING FOR MY CREDIT INFO TO BE UPDATED ON MONEY NAV

Good day, I would like my credit status shown on the FNB App (Money Nav) to be updated. The information on the app is different from my credit reports from EXPERIAN MY CREDIT CHECK, EXPERIAN MY CREDIT EXPERT, TRANSUNION, VERICRED AND XDS. On the FNB APP it does say that the updating may take up to 2 months and we are over the 2 months now. I have not gotten help from the branch or telephonically. My credit score from Credit Bureaus is above 600 which is regarded as Average to Good, but on the FNB app it is still showing an old listing of an account that has been paid up and closed on the credit bureaus, namely CAPFIN. I am requesting FNB to update my FNB Credit profile as its affecting me negatively. I would really like to enjoy applying for and using the Credit services of the Bank that I love the most. I have worked so hard to restore my creditworthiness and this non-updating is holding me back. Thank you for I know and trust that I shall be helped. K (My 5 star rating is upfront!)