Kindly give recognition to Rebotile Sebopa & Karabo Deu . And then make sure your agents get tips from these 2 ladies about how to assist us over the phone...nxa yesses

I'd like to send a very special thank you to two amazing ladies. Rebotile Sebopa & Karabo Deu .

Lately FNB has been disappointing me with its bad service from agents over the phone. Some agents are just plain rude... there was a point in time whereby I almost gave up. Until I was assisted by Rebotile... I thought she was going to be rude like the rest of the agents in their department. But she blew me away with her kindness and patience ... my case was a bit long ... and she made sure she kept me up to date....even when it was difficult. Then my last call...was when I requested to speak to her ... but the call was taken by Karabo Deu... I didn't want anyone to assist me but Rebo...due to the fact that I was fed up with all the rude agents I had dealt with previously. Karabo on the other hand was so calm ... she explained to me that Rebo was still busy and would take some time. I still persisted that I will hold the line...and she still persisted with nothing but kindness to assist me. I eventually broke everything down to her... and after her feedback ...her last words were "Palesa I promise you...I will call you back at 5p.m ..." . I thought she wouldn't... and at exactly 5pm... she called me...confirming that all is well.

I can't thank both of these ladies enough...they have both helped me in such an honourable way.

It's such people who know what it takes to make a client happy.

Rebo & KB.... I thank you ladies . May God bless you both with nothing but positive things.

But fnb is still a BULL**** bank when it comes to service from those agents who are rude over the phone .