DS
Dean S
1 reviews | Active since Jul 2019
26 Nov 2019, 15:09
Kindly Assist
On the 8th July I requested FNB to terminate a wrongful debit order on my account for mincirguid which payments were refunded.
On the 21 November I received a notification that they deducted R380 from my account. I contacted the call centre and was assisted and advised to complete a reversal form and submit it to my branch.
I will not be completing the form and pay R313 for deduction I cancelled month ago.
Please assist me in refunding the full amount of R380.56 and kindly advise how we can go about to stop this company from taking my money without my consent.
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Replies (1)DS
Dean S's updateReviewer Update
28 Nov 2019, 10:38Good day
Please note that a consultant just contacted me and informed me that they cannot do the reversal on my account and I need to contact the merchant the client is based in England and they are not assisting or responding to my email.
How is it that you can do the reversal in June and now all of a sudden the reversal cannot be made.
I want this matter resolved as you are my bank.
Please note that a consultant just contacted me and informed me that they cannot do the reversal on my account and I need to contact the merchant the client is based in England and they are not assisting or responding to my email.
How is it that you can do the reversal in June and now all of a sudden the reversal cannot be made.
I want this matter resolved as you are my bank.
DS
Dean S's update28 Nov 2019, 10:38
Reviewer Update
Good day
Please note that a consultant just contacted me and informed me that they cannot do the reversal on my account and I need to contact the merchant the client is based in England and they are not assisting or responding to my email.
How is it that you can do the reversal in June and now all of a sudden the reversal cannot be made.
I want this matter resolved as you are my bank.
Please note that a consultant just contacted me and informed me that they cannot do the reversal on my account and I need to contact the merchant the client is based in England and they are not assisting or responding to my email.
How is it that you can do the reversal in June and now all of a sudden the reversal cannot be made.
I want this matter resolved as you are my bank.