Kick me from person to person like I am a ball

I am trying to resolve a problem in using my ebucks in witch is shows that my OTP num and my incontact num is not the same. I first phoned ebucks,as I had received this problem on the ebucks website. they told me that the numbers are the same. This I know because i receive OTP and inconstant massages on the same number. They then logged a query whit the ebucks tech side, 2 days later no reply i phoned again. I asked to speak to a manager. he told me that on the ebucks side they can see I have 2 incontacct numbers at the same time and I have to take to FNB because only they can help me. I Then spoke to FND who said i they cannot see the problem. they then sent me back to ebucks and that ones again sent me back to speak to FNB. This time the lady I spoke to said she can see the problem but the only person that can fix it is not there today she will call me the next day (ms. Ngobeni, Julia) contacted me and said she spoke to the ebucks people and they say they can help me if i can login when I am on the phone with them it will help. So she sent me back to talk to ebucks. log story short it has been 6 days and more than 30 calls and my problem is still not resolved Ref: 1-***1