1 reviews | Active since May 2012
Khosi Tshabalala Screaming in my ear!
I would like to suggest that your call center agents go for training. I had a query about my account being debited twice and as I was explaining to her she SCREAMED at me! The thing about Khosi is that I can scream louder than her and I chose to be professional about the call as I was explaining to her. She needs emotional intelligence training as her intelligence levels are appalling. I work in an industry where service excellence is a driving force for customer relations. You will lose clients due to bad, rotten staff members like Khosi Tshabalala.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)