Kgothatso refused to send the request to close my account. Terrible service FNB

I just had the most terrible experience from Kgothatso from FNB online urgent. He was rude and not willing to help. I want to close my credit card account and this person will not send the request to credit card department. My wife send the same request, some time as me and her request was processed and she has her response that her account will be closed in 3 days. FNB Continues to disappoint, the very reason I have to move my account. I do not recommend FNB anymore Kgothatso decided to ignore me and I did not get help. FNB really need to improve the service. I loved FNB, I really thought there was no bank like it, now I hate it. Even my wife is changing banks. Do something about Kgothatso because he cannot be dealing with people like that