sS
sherwoodjohn S

1 reviews | Active since Aug 2013

15 Aug 2019, 19:51

KFC ebucks earns only for Gold customers. **************

I am an FNB Premier client, and today I was shocked to read the the KFC eBucks benefit is only for Gold customers.

The following is an excerpt I got straight off businessinsider, and I quote:

"The KFC benefit is exclusive to FNB's Gold accounts, which are marketed at those who earn between R84,000 and R300,000 per year. Richer customers on its other account options, FNB says, can instead order their KFC via Uber Eats, and earn eBucks through that partnership."

That is a slap in face to both your Gold AND Premier clients, if you ask me. I am on the road a lot, and often pop in at KFC for a quick lunch. Does that mean I now have to park next to the KFC, and then order it via Uber Eats to earn eBucks, because apparently now I am "rich enough to afford to do it that way".

That is a blatant slap in the face, thanks FNB. I am a very disappointed customer now that I read that, and I believe it to be a form of **************. Not to mention the fact that you are inadvertently calling your Gold customers "Poorer". Sis. Whoever thought of this is discriminating. Just saying.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2019, 08:46
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

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