Keydirect unauthorized debit order through fnb account

I have been a happy fnb customer. However it seems that these unauthorized debit orders always find their way in going through my account.

The recent one went through today 31/08/2018 to Keydirect. I do not know this company, I have not heard about them and I certainly do not remember signing an agreement with them for them to debit my account.

Searching them on the internet, I discovered that I'm not the only fnb customer who is a victim and that fnb promised one customer that they will investigate it further.

My issue is, if this has been going on since as back as 2017 why are there still new victims.

As our bank we really expect you to protect our money from ********** activities especially if you have been made aware of it. This is not the first time I have an unauthorized debit order and I never thought I would have to deal with it again. Please do something about it because it is a real inconvenience.