Kevin petersen[Service recovery] Mpho[Hello Peter complaints]Quinton Scheepers[Recovery Service Manager]

FNB STAFF REFUSED TO HELP ME RETRIEVE FUNDS THAT WERE PAID INTO THE WRONG ACCOUNT AND THAT SPECIFIC ACCOUNT IS A CREDIT CARD THAT IS IN ARREARS . Agents told me straight that I will not get assistance. To name a few, Kevin Petersen who said that I WILL NOT GET ASSISTANCE IF I DO NOT GET THE INDIVIDUAL TO MAKE PAYMENT ARRANGEMENTS WITH THE ATTORNEY keeping in mind this individual is unemployed[NOT TO FORGET HE SOUNDED AS IF HE WAS EATING WHILST CONVERSING WITH ME] . Mpho from Hello Peter complaints didn't even sound like she cared to assist. All I've been hearing is WE'LL ESCALATE WE'LL ESCALATE FOR THE PAST 3 WEEKS. My argument is that this has nothing to do with me I JUST WANT MY FUNDS BACK. QUINTON SCHEEPERS the so called "Manager" who was never available or in a meeting whenever you request to speak to management. This bank just proved to me that they don't care about their clientele and its shocking! I am definitely closing this bank account and I will spread the word about this atrocious service from FNB!!!!!!