Kept waiting when calling the card division
Tried the calling the card division for a settlement letter. I was kept on hold for 3 different calls. 2 calls in excess of 25min each waiting to be helped. Totally unacceptable for a business of this magnitude. The worse part about this that this credit card was last used nearly 20yrs ago. I am trying to apply for a new bond with FNB but the department handling the bond cannot access FNB card division to request a settlement letter. I am trying to do business with FNB so why are they making things this hard?
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
23 May 2019, 16:16 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply23 May 2019, 16:16
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s replyOfficial
23 May 2019, 16:16 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply23 May 2019, 16:16
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
's updateReviewer Update
23 May 2019, 17:52Thank you for the quick response. i will be waiting for your phone call.
's update23 May 2019, 17:52
Reviewer Update
Thank you for the quick response. i will be waiting for your phone call.
's updateReviewer Update
27 May 2019, 11:04Thank you FNB for resolving my issue. it is much appreciated and noted.
's update27 May 2019, 11:04
Reviewer Update
Thank you FNB for resolving my issue. it is much appreciated and noted.