kept waiting on the line for over 20 minutes

I phoned FNB Premier Banking this morning and was kept on the line for over 20 minutes, waiting for someone to take my call.

Even though one has On Line banking, you can only stop a debit order for up to a measley amount of R200.00. I need to stop a debit order.

It is ludicrous that a customer must wait up to nearly a half an hour to have your call answered. FNB, you need to do something about your poor level of service.