KELLYN SONI/FNB PREMIER - NOT AT ALL BOTHERED ABOUT CLIENT EXPERIENCE

IF I COULD I WOULD GIVE A ZERO RATING!!! The level or lack thereof of customer service rendered by the FNB premier division management (KELLYN SONI) is the worst I have ever come across in my life. After having had my matter "resolved" I was then offered a gesture of good will in February (by the client experience Manager stated) which almost 4 months later is yet materialise. My issue is not this gratuity but the manner in which one Kellyn Soni (Premier Division Client Experience Manager) has been avoiding my repeated and documented attempts to get a hold of him to find out when the gratuity he offered would be affected. I have called this guy no less than 7 times over the past few months and not once has he returned my calls. I have sent him numerous emails and he has not bothered to even email me back. The worst part is that I finally decided to email the customer care department and received an automated response promising a 48 hour turn around timeline... 8 days later and no one has called or resolved my matter!! I am now in the process of switching my accounts owing to this disgusting behaviour from this Kelly Soni and his inability to treat clients with simple respect and subsequent inability of customer service department to pay any attention to my matter. I am appalled at this service and coming from a reputable institution like FNB I truly expected better!