Keeps bad reflecting my ITC even if you a good payer

A lady by the name of Laurelen helped me to sort out my account and I have been paying my account via debit order everything on time but FMB continues to mark me as a none payer and I have tried to email and contact this lady but she completely ignores all my mails and calls. I pay my account on time every month on the 15th via debit order that was arranged and now I must struggle to get fnb to do the right thing and correct all my itc profiles. They will mark you as a good payer for two months and then the third month as a non payer but debit orders do go off. Now this month no one gets back to me at all as they never submitted the debit order and there is money in my account waiting to be dedusted by fnb.

They are ****** and do not want to look after clients and the worse is they just dont sort out things on their side to help sort out the problem. Is there any attorneys on here that can assist me taking FNB to book for this bad service of them