KEEPING TAKING OUR MONEY AND BLAMING THIRD PARTY

KEEPING TAKING OUR MONEY AND BLAMING THIRD PARTY. I have a debit order that supposed to go of on the 25th but for some reason it went off on the 24th. Because there was not funds FNB charged me R105. I have contacted the third party and agreed that our agreeement was for the 25th. Now FNB is saying they wont refund me the R105 and the consultant is was chatting to Jason just dismissed me without fully explaining to me and making me understand.