JB
Jeanne B

1 reviews | Active since Jan 2017

14 Feb 2020, 11:27

Keeping my own money from me.

I have NEVER in my life wished I hadn't used your bank more than today. Your customer service is PATHETIC and I would rather stuff my money in a matrass and set my house on fire. I can't access my account without wasting my time at one of your slow, useless branches. Once I have recovered the pathetic amount you won't let me access in my OWN ACCOUNT I will close whatever I had and never give you a second thought.

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Replies (1)
JB
Jeanne B's update17 Feb 2020, 13:04
Reviewer Update
I have been called, hung up on, and "escalated" to god knows where - for what?

I know the amount in my account is nothing to you, but to me its petrol money, food in my childrens bellies. I will post an update EVERY day and ensure I am heard eventually.

You are making excuses to NOT pay me my daughters maintenance. This money belongs to me.

Return it.