KEEP YOUR MONEY UNDER YOUR MATTRESS! FNB IS USELESS AND THE STAFF ARE *****S

Ria HAMMAN

I spoke to you this morning at 8.30am. You undertook to call me back “just now? It is now 11am and you have still not called me back.

I sent an email to privateclients email address on 25th instructing them to STOP any debit orders from Discovery Prem.

I received an automated email back from “Yvonne” telling me to use the Covid19 button on the App. Whomever she is she didn’t even bother to read the email. I emailed her again asking her if she had read the email and, of course, no response.

Of course a debit order for a different amount hit my account on the first. I made damned sure that I had not made provision for it.

Yesterday I called the private clients suite and despite being on the phone for at least 3 hours could not get through to an agent – only a robotic voice.

I spent the rest of the day talking to various “bankers” who sign on and sign off half way through the conversation trying to get them to reverse the debit order.

I am NOT Mrs Lindberg!

As a last resort I called you this morning when I saw that the debit order had not been returned nor had it been STOPPED by the banker who reversed it on 1 August.

NOW:

I WANT THIS DEBIT ORDER REVERSED IMMEDIATELY AND A PERMANENT STOP PUT ON THIS REFERENCE NUMBER FROM DISCOVERY. I HAVE BEEN IN TOUCH WITH DISCOVERY AND THIS IS HOW I KNOW THE NAME OF THE CLIENT. I READ THE EMAIL SENT TO ME OVER THE PHONE TO YOU THIS MORNING. I REFUSE TO PAY ANY CHARGES ASSOCIATED WITH THE REVERSAL. I WOULD LIKE TO KNOW WHAT BENEFIT THERE IS TO BEING A “PRIVATE CLIENT”. I DO NOT SEE ANY BENEFIT NOR DO I SEE ANY BENEFIT IN CONTINUING TO BANK WITH FNB. EVERYBODY I HAVE SPOKEN TO SEEMS TO HAVE THE IQ EQUIVALENT OF THAT OF A LEGAL *****! IF THIS DEBIT ORDER IS PAID, EXPECT THIS TO APPEAR ON HELLOPETER WEBSITE AND I WILL TAKE LEGAL ACTION AGAINST THE BANK AND EVERY PERSON I HAVE SPOKEN TO.

I AM BEYOND FURIOUS! MY ACCOUNT IS REFLECTING AS OVERDRAWN AND I DO NOT HAVE A FACILITY. NO DOUBT THIS WILL BE COMMUNICATED TO EXPERIAN/COMPUSCAN AND MY WILL IMPACT MY CREDIT SCORE!

FIX IT AND FIX IT RIGHT NOW! AND CONFIRM TO ME IN WRITING THAT THIS HAS BEEN EFFECTED BEFORE 3PM TODAY.