Keep your account, i want my money

Since December 2016, my Fnb business cheque account for my registered business was frozen and i was told that it's still undergoing investigations and contact will be made with me once the investigating official has concluded.

Till today no communication was given to me, so after a long 5year wait, on the 18th January 2021, I went to the branch to query this. The branch consultant said my account no more exists and the best she can do is escalate the matter to have my funds claimed since the frozen account was closed by fnb. I provided all the necessary documentation she required and was told it will take less than 3 to 5 working days to reflect to me, which still hasn't happened. Yesterday I went to the branch to go ask her the status of my claim, but all I was told was that its no more in her hands as she did what i asked her, and furthermore she also can't give me an update, she can't give me a number or email address to follow up on. I was even denied a copy of the claim being forwarded to my email as well as a reference number.

After so many years of being patient, i thought a better resolution would arise only to find out that I'm still being taken for granted.

I want my money back Fnb