1 reviews | Active since Feb 2015
Keep on requesting Documentation
I've been trying to get a credit increase since the 12th January 2015.<br> <br> Firstly the quote wasn't sent to me which I followed up and finally got it. I attached November and December payslips.<br> <br> I then got a mail that I need to send documentation they have not received November payslip.<br> <br> Send November and October because I'm a commission earner this email I send about 7 times.<br> <br> Now they said now The need January as well which I send through ones again 3 Months.<br> <br> I just received an email to send my docs again.<br> <br> Clearly it was a mistake to move over to this bank <br> <br> This will probably roll over to March which they will ask me to send it again
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 623090.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Best regards,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 623090.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Best regards,
