Kazleen Jacobs horrible service - license renewal blocked

I renewed my license disk wit fnb in 2021 and paid a May 2021 traffic fine during the process. This year the fine is still reflecting on my fnb app and on Aarto. The consultant Kazleen Jacobs told me I must go to traffic department to query the fine. Why??? Fnb took the responsibility of servicing my license disk renewal and I believe they should do it correct, and any query regarding that should be addressed by fnb. There is no record of the 2021 renewal on the app, the payment does not even reflect on my transactions statement, so if I decide to go to traffic department what proof will I produce?? I complained on Twitter and the query was redirected to the same Kazleen Jacobs with HORRIBLE customer service, one minite she says the fine has been paid and it disappears from my app, the next minute she sends another vague email saying the ticket has not been paid, no explanation whatsoever! Yesterday I went to FNB Jubilee mall, still did not get the issue sorted, and my 21 days expires 21/12/2022. What must I do???