Karen Frank should not be answering calls

<p>Good day- i though nothing could be worse than holding 48 minutes to get through to the correct department at FNB connect, i was very wrong, on my 3rd attempt at getting through to the contact centre, Frank Karen answered the call. to say she was rude and useless as assisting me is an understatement, if calls are recorded, please listen to this girl and tell me if you cant hire better than that, she refused to listen to my query and when i asked that she listens to me, she told me she will transfer me to someone i will understand, she then transfered me to a black agent, according to her, the problem must have been that i cant understand her english i assume.</p> <p>I need to port my number away from this network, i have had nothing but terrible service and its ruining my view of the bank as a whole, the bank that i have been with for the last 7 years.</p> <p>even porting seems to be a challange and that is why i called in. Thanks to Kagiso Jehu who has since escalted my query to the perting to department, I now wait.</p> <p>People like Frank Karen are the reason i will tell everyone i know to never ever port to FNB connect, the entire thing is just a joke.</p> <p>to the porting department, please resolve my query so that i never have to deal with you guys again.</p> <p>there is only so much a person can take, after holding for over 40 minutes, one should at least get a decent agent on the other end of the line.</p> <p> </p>