Kamoselo Setha FNB NOT HELPFUL AT ALL

I submitted a claim on the 11th of April and I gave the lady all the information about my incident. They assigned 2 companies to come and assess my home for building insurance and home contents the assessors came and took my home contents today the I called I spoke to a very rude lady she told me I'm not covered for accidental water damage... Okay I asked them why in the 1st place did they assign assessors to come fetch my things than all of a sudden I'm not covered? Why from start was I not informed of my not covered claim which could have saved me time and effort??? I want all my premiums back like today including all my insurances which they are 7 and I'm moving my salary to a different bank ek is gaatvol Nxa I want my money back please FNB... THE ONLY LADY WHO ASSISTED ME WELL WAS OMPI SHE WAS KIND AND PATIENT the rest yerrrrrrrr.