LM
Lungelo M
1 reviews | Active since Apr 2022
19 Apr 2022, 16:07
*** service from FNB Digital support team
Poor service from the Digital support team, a whole team without an escalation channel to resolve an emergency query and no one is willing to help me, everyone is telling me the scripted feedback "we have escalated the query" what's the point of an escalation if the matter is not treated with proper urgency.
Even the team leaders are just useless
Regret the day I opened my FNB account and trusted them with my money
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Replies (2)0
Replies (2)LM
Lungelo M's updateReviewer Update
19 Apr 2022, 16:52Thanks, but was it necessary to come here first before you can resolve my query.
Anyways thanks, they finally understood my urgency and resolved the query.
Anyways thanks, they finally understood my urgency and resolved the query.
LM
Lungelo M's update19 Apr 2022, 16:52
Reviewer Update
Thanks, but was it necessary to come here first before you can resolve my query.
Anyways thanks, they finally understood my urgency and resolved the query.
Anyways thanks, they finally understood my urgency and resolved the query.
LM
Lungelo M's updateReviewer Update
19 Apr 2022, 17:26Well when I thought the team for once is competent, they send me the wrong details.
My query is still not resolved
My query is still not resolved
LM
Lungelo M's update19 Apr 2022, 17:26
Reviewer Update
Well when I thought the team for once is competent, they send me the wrong details.
My query is still not resolved
My query is still not resolved