*** SERVICE

I would say good day, but this is not a good day.

Never ever in my life have I been so embarresed and humiliated.

I have been ****ed around by FNB and their useless ebucks system. 1. I have been sent from branch to dischem and back to branch. 2. I have had to pay and wait for an ebucks just because you have not had stock. 3. I have now been to a store after being promised by a call centre agent Kelly that I have to make sure that I have groceries or stuff opting up to the exact same amount that the voucher is. 4. I went to Shoprite needless to say that I packed groceries already and waited in a long line and being told that my voucher does not work and have had to leave my stuff and return home back empty handed and being embarresed in front of hundreds of shoppers.

How much more must one be humiliated and being treated as such by a bank. Have I not been inconvenienced enough. I have been sent around up and down at my own expense. Have been inconvenieced by Shoprite with their cashiers with lack of knowledge of the e-bucks program.

You guys are I dont know bunch of idiots aling with your staff.

Now I would like to know what the next steps will be and I want to be compensated for the bull**** level of service received for being given the run around and for being embarred like I have never been embarresed before find out from Shoprite group of companies what my last purchase was at Kraaifontein Shoprite and fix this ****ing mess. You can ask the clerk that was on duty that also made mistakes with the payment hope money was also not deducted and balance used. She has my details and slip on their cashier files.

I demand this fixed I have been humiliated this is the least you can do.

If not close my accounts and refund me, I dont deserve this will be awaiting your response.

Regards Cruwin Macfary