Kaak service

So recently I’ve posted on hellopeter what a kaak service I received from FNB finally after weeks they respond to say that they taking my matter up and I’ll get a response in 24-48 working hours which is false timing by FNB they got back to me after 5 days stating that they can refund me because it’s the policy of FNB what a nerve they have to charge a service fee where the customer got no service and kaak service they taking money from me for a kaak service.

Makes me wonder what type of policy do they have in place for unsatisfied customers or clients ? I still demand my refund which they failing to refund due to kaak service I received I will not pay a service fee where I received a kaak service and that’s what FNB needs to understand and refund my money.

Stop talking about policies about FNB remember that the customer is always right so please FNB can I have my refund or I will continue to bring this up on sucks media platforms so everyone can see just how you treat clients take their hard earn money and produce them with a kaak service and still charge unprofessional from FNB.

My reference number is: ***

Oh and I did email back I still didn’t get a response.