Juvenile staff can't find s**** feed information

I love how FNB calls two months after I've submitted information, threating to freeze my account unless I can "kindly take 5 minutes to confirm your personal information."

wow, firstly great response time. Second: Really? confirm personal and sensitive information OVER THE PHONE?!!! very professional. you understand FNB take no responsibility to personal or sensitive information ******.

I dont understand how you claim to be easier or more convenient then other banks? your entire business operates from a self help app. As no FNB operator can assist you, unless you download the "convenient" FNB app. your staff cannot find information s**** feed to them two months ago and because of that you're threating to freeze my account?

I can truly see your "friendly" and "helpful" service.

"FNB: how can we help you" answer: not at all