Just when I think the service can't get worse, FNB surprises me!

When I think your service cannot get any worse, you surprise me. Ordering a debit and credit card should be simple, but with FNB it's too complicated. Your app does not work, it does not allow me to enter the delivery address. When chatting with a banker on secure chat, they don't answer my questions, order my card, then cancel my card, then say their system us down so chat to them later. I phone the call centre, they say they will call me back in a few minutes but I never hear from them again. Person on secure chat says there is no charge for the new credit card, person at the call centre says there is a charge. Confusion and chaos! Stop wasting our time please with apps that don't work and call centre staff that are clueless. Typical FNB.