Just useless in helping resolve problems.

One of their client used a mobile number that is owned by the company he was working for and now FNB is harassing the staff member that is now using the number.

Their automated option responses is so flawed in assisting getting the number off of their customers' account, its infuriating. All I need is an email address of the department that the proof of ownership of the mobile account can be sent to, but not any department can even offer an email address.