Just typical shocking service from FNB

Once again, I am standing in a queue at FNB Midlands Mall waiting to be served. I’ve been standing in the queue for almost 50 mins at this point and as a branch manager of a national retailer who is forced to endure this level of “service” while my store is trading without me at festive time as I am having to deposit a rather substantial amount of stores banking and am unable to get back due to this, I find it absolutely unacceptable. There are two tellers active while the queue goes out the door.....Furthermore, this is something that happens nearly daily and the poor tellers are made to work like slaves and take abuse from clients for the lack of service from FNB who would rather charge an arm and a leg for banking charges while receiving what in return? Change your branding FNB...... “ We will NOT help you”