Just trying to mess up the lives of their clients

Between FNB and SARS i as a client am really being treated unfairly. SARS will not pay money due to me to my FNB account that i have had for 20 years because my surname on my new ID does not match the surname on my POA (proof of account) even though i provided a marriage certificate and my old ID

NOW FNB (who for every other query wants us to action online) wants me to now come into the branch to change my surname.... ARE YOU JOKING For every other company/ intuition i hanged my surname over the phone/ online or over email but FNB wants me to come into the branch NO NO NO NO NO

you will call me and assist me with this change ... you have no idea what it takes for me to leave work to come into your branch