1 reviews | Active since Oct 2016
Just to get a cellphone registered
<p>About a week ago I tried to get my incontact details updated on my FNB account, simple right? Absolutely not, after calling the premier service line I was told i was updated, yet after logging on my internet banking it was not. So I tried updating at an ATM. I was told it was updated. Still according to my internet banking I am not and every swipe I've completed has gotten no reaction from my phone. Please tell me if I need to provide more info, blood samples, death certificates to actually get this done. I will probably pass on to the other side during the marathion calls to the internet banking department that FNB has supposedly set up.</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Hi,
my ID Number is ********** 083088.
thanks,
roger
Hi,
my ID Number is ********** 083088.
thanks,
roger
Good Day Mr Gordon,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Gordon,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)