just terrible

i recently complained of buying airtime using the fnb app.<br> the money was taken from my ebucks account but the airtime did not appear on my phone, i contacted fnb regarding this and all i got back was some generic **** regarding criteria for earning ebucks?????<br> i already had them in my account and they had no problem in taking them from my account, but then did not deliver on the supply of goods.<br> terrible service, <br> terrible back,<br> with ridiculously high charges for what you get,<br> my advice choose banks carefully, <br> and think again about banking with fnb<br>