JUST SAD!

Atrocious!! I believe that is the only way to describe my experience. I managed to open accounts for my kids in October 2021. This was added to my banking profile since they are under 18 which is understandable. Since then I have had an endless battle logging into my banking profile on the FNB App. I am unable to amend the in-contact details for me to receive my OTP, this is due to me not having a bank card to be able to do this at an ATM. So, back and forth with retail complaints and 8 months later still nothing. Decided to go to the 14th Avenue Brach (Constantia Kloof, JHB) for assistance. The Guy that assisted me was rude beyond, I tried to explain my issue, he raised his voice saying I should calm down and he is trying to help (mind you I was not shouting or raising my voice but he was irritated by me because what he suggested I have been trying but he would not listen) needless to say, he advised I am unable to activate my banking profile nor get a new banking card for myself. Then proceeded to tell me that I need to create an online profile on my kids phones and register it using their ID and Account Number. I have tried this before and got an error because THEY ARE UNDER AGE! But no, this dude was rude beyond and insinuated that I am dumb as f*** because I had no idea how to operate my phone nor the banking app. So, I am at wits end with this. I have tried multiple times to get this sorted but clearly your slogan has eluded you because you just can't help me!