Just put you on hold

Item: FNB (First National Bank)
Rating: 2
Author: Derek C

1st time I called premier banking I was simply transferred to online banking, after holding on for 20 minutes I gave up. Then calling premier banking again they wanted to transfer me to online banking again, this time I asked for an operator. After holding for 10 minutes I gave up again. All this for a credit card that is not working. Shocking service to say the least , and of course they are quite happy to have me pay for the calls and not get any service

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

24 Mar 2016, 10:59

Hello derek,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 893693.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply24 Mar 2016, 10:59

Official